Chat function





The chat function in a ecommerce solution is aimed at direct contact with a sales representative who can help with information or the purchase. Chat function is now also offered in Chatbot or in Hybrid solutions. A chatbot is a digital assistant that provides answers based on preconfigured question and answer rules. Hybrid chat solutions often start with a digital assistant who is followed by a “human” when the chatbot does not provide a solution for the customer's questions. These are often very specific questions about products or services. The chat function can be part of the ecommerce solution as well as offer integration with an external chat application.

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The chat function in a ecommerce solution is aimed at direct contact with a sales representative who can help with information or the purchase. Chat function is now also offered in Chatbot or in Hybrid solutions. A chatbot is a digital assistant that provides answers based on preconfigured question and answer rules. Hybrid chat solutions often start with a digital assistant who is followed by a "human" when the chatbot does not provide a solution for the customer's questions. These are often very specific questions about products or services. The chat function can be part of the ecommerce solution as well as offer integration with an external chat application.

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